Case Studies & Research

Case Study 01

Industry

Pharmaceutical

Location

Northeast, U.S.

Support

Point-of-Use Technology

Initial Involvement: A large, multinational pharmaceutical company realized its inventory deployment process, including the inventory location itself, was creating high indirect material costs because of lost productivity. Work orders were completed via a kitting process with technicians selecting products from bins throughout the facility. However, because products were stored in multiple locations, technicians were, at times, required to travel 40 to 45 minutes to secure the necessary items.

Added Value: Working with the client’s Six Sigma champion, Synovos recommended a “Super RoboCrib” carousel vending unit with locker capabilities. The unit is typically stocked weekly with enough inventory to cover up to two weeks. It has tremendous capabilities, including several required by the Food and Drug Administration such as lot control.

“These are well-built and reliable machines,” said Tim Ames, manager, Storeroom Technology, Synovos. “As long as you spend a few hours each month maintaining them, they won’t cause any problems. They are always there, waiting to be used.”

With this new process in place, technicians no longer need to walk across the campus to get parts; the kits are completed and issued using the locker capabilities of the Super RoboCrib.

Results Realized: Technician trip time was reduced to six minutes from 40 to 45 minutes, saving more than 300 miles in foot traffic and seven hours each week. This particular site is saving more than $90,000 annually, not including the increase in man-hours available for wrench time. The savings delivered 100 percent ROI on the project in less than 12 months.

A second site reaped savings of approximately $150,000.

“This particular site is saving more than $90,000 annually …. The savings delivered 100 percent ROI on the project in less than 12 months.”

Case Study 02

Industry

General Manufacturing

Location

Midwest, U.S.

Support

Full Storeroom Management

Initial Involvement: A general manufacturing company located in the Midwest detected a rapid increase in the cost of MRO materials associated with its production lines. The sharp cost increase was both surprising and confusing. The company deployed Synovos’ third-party storeroom management program at two of its five production sites to better control storeroom inventory, improve purchasing power, and accent the company’s drive for continuous improvement.

Added Value: Synovos, with help from its on-site team, researched the company’s MRO spending, eventually tying the increase in activity directly to new production equipment and materials.

“As we looked into it more, we learned that in fact, the spending wasn’t increasing,” said Debbie Scott, business development director, Synovos. “Just the opposite was true. While production efficiency improved, MRO material costs were decreasing.”

Synovos used its inventory management technology to analyze the MRO spend and create verifiable reports to answer the client’s tough questions. “We had a good idea why there was a perceived increase but the system gave us the opportunity to verify what we thought through the reporting function,” Scott said. “In the end, everyone was happy with the outcome.”

Results Realized: The company’s cost per 1,000 units actually decreased nearly 10 percent, a direct result of Synovos’ storeroom management program. The reduced costs were nearly $700,000 savings from one year to the next in MRO materials, labor, shipping and other costs for the manufacturer.

“The reduced costs were nearly $700,000 savings from one year to the next in MRO materials, labor, shipping and other costs.”

Case Study 03

Industry

General Manufacturing

Location

West Coast, U.S.

Support

Procurement/Full Storeroom Management

Initial Involvement: A large general manufacturing company located on the west coast of the U.S. first implemented a procurement-only services agreement with Synovos in 2005. Over the course of the relationship, Synovos identified savings and process improvement opportunities, eventually leading the manufacturing company to expand Synovos’ scope of work to include overall storeroom management services.

Added Value: In its expanded role, Synovos was tasked with reducing overall inventory while continuing to seek savings on the procurement of indirect materials. Through the use of Synovos’ exclusive data enrichment service, Master Data LeadershipSM, the analysis of the company’s purchasing data uncovered many instances of duplicate parts supplied by different manufacturers or having different brand names. For example, duplicate elbow fittings were discovered listed under four different brand names. By limiting the part to a single brand the company reduced inventory and saved significant costs.

Results Realized: Synovos contributed to a reduction in overall inventory by more than 30 percent over three years, roughly $2 million in savings. As the partnership continues, additional reductions are still being found.

“We’re able to find such significant savings because we have the right tools as well as the expertise to interpret the data we get from using those tools,” said Vicki Byrd, director of operations, Synovos. “But we couldn’t do any of that if the client doesn’t communicate exactly what they want or we don’t communicate exactly what we can deliver.”

“Synovos contributed to a reduction in overall inventory by more than 30 percent over three years, roughly $2 million in savings.”

Case Study 04

Industry

Food Manufacturing

Location

Midwest U.S.

Support

Maintenance & Reliability Services

Initial Involvement: A multi-billion dollar food manufacturer used a reactive approach to maintenance - allowing assets to run until failure before maintenance stepped in. Although maintenance team members were great “firefighters,” the approach failed to improve plant reliability. Realizing in order to change from a reactive to proactive plant, the manufacturer invested in an asset management system. But, as with any change, there was significant resistance and the implementation ultimately failed. Disconnect between maintenance and the MRO / indirect materials storeroom was a major limiting factor for success. A second initiative, this time involving the third-party materials management service, was launched and backed by the company’s leadership team.

Added Value: Synovos worked with those key leaders to tie storeroom operations into asset reliability and master data leadership. This time, the goal was expanded beyond asset performance to include overall maintenance effectiveness. It was a decision that directly affected overall plant performance. A set of objectives and key performance indicators were established, the site was benchmarked and storeroom operations were integrated into the solution.

Results Realized: Plant maintenance was transformed into a well-planned operation utilizing a fully-integrated MRO storeroom to deliver improved data, daily service levels and asset reliability performance.

  Benchmark Goal Achieved
SOP Compliance 0% (no existing SOPs) 100% 100%
Zero Critical Spares Stockouts 70% 100% (meaning none) 100%
Stock Fill Rates 60% 98% 99%
Non-Stock Fill Rates 50% 95% 96%
Inventory Accuracy 65% 98% (through cycle counts) 98%
Inventory Reduction -7-10% (inventory was growing) 5-8% annually 5%

 

"A set of objectives and key performance indicators were established, the plant was benchmarked and storeroom operations were integrated into the solution."

Case Study 05

Industry

Chemical Manufacturer

Location

Global

Support

Master Data LeadershipSM

Initial Involvement: The global chemical manufacturer client engaged Synovos to cleanse and standardize its maintenance, repair and spare parts data. It provided a spreadsheet detailing 350,000 items in seven different languages that were housed at 33 different sites in four different regions around the world. It was a global Master Data Leadership project spanning 17 countries. About 60 percent of the data contained mismatches as well as missing product or location information, requiring Synovos personnel to go on-site to physically inventory the items.

Added Value: Synovos verified images for 200,000 of the 350,000 items from the client. That verification enabled the manufacturer to reduce inventory after identifying 70,000 duplicate stock numbers and leverage spend savings by identifying common items. In addition, common item identification increased uptime by improving production capacity. Overall, the manufacturers’ technicians spent less time identifying items, increasing their productivity and overall effectiveness.

Results Realized: The company has retained Synovos to manage its storeroom operations at five sites in the United States and is currently considering Synovos for global storeroom operations and Bill of Materials management.

"Synovos has the experience and institutional knowledge to lead a global project to enrich MRO data and parts in order to develop a sustainable database. Synovos’ project management is excellent, the team is responsive and flexible, and they showed their capability in working through issues unique to specific sites across the globe. They interact directly with the subject matter experts at all global sites providing education, guidance and encouragement to meet timelines."

Research

Synovos defines industry best practices so you benefit.

At Synovos, we’ve been there, done that. We’ve learned a lot in 20 years and continue to set the bar for industry best practices. Sharing this knowledge is part of our mission to help you realize increased savings, efficiency and reliability.

Our archives contain examples of actual work, research and white papers developed by our team of experts over more than three decades. Take a look for yourself and let us know if you have any questions.

Synovos. Realize results.


State of MRO and Indirect Materials Management

White Paper

To benchmark the state of storeroom operations among companies of various sizes and in various industries, we undertook a nine-month survey of companies in automotive, education, food & beverage, general manufacturing, pharmaceutical/medical and other industries. The companies ranged in size from under 100 employees to more than 1,000. Read the survey results to see how your peers view the state of their MRO programs.

Read More


Come In Out of the MRO ‘Storm’ Room

White Paper

This paper, citing examples from a food manufacturing company, addresses three reasons why manufacturers should consider separating themselves from the day-to-day oversight and operation of the MRO storeroom. The choice becoming: continuing to manage the “storm” room in house or outsourcing the MRO operation to an on-site provider who can show expertise in storeroom management techniques and guarantee KPI performance.

Read More


Does Your Storeroom Database Contribute to Maintenance Effectiveness?

White Paper

Does your MRO storeroom have a “just in case” bin; the bin where unknown parts are sent for “future” use. It’s a rare plant that doesn’t have such a box, bin, or maybe shelves assigned for that purpose. In nearly every plant we enter, even with advanced technology and more sophisticated tracking capabilities, we still find parts that are decades beyond their usefulness. In one case, we found an unidentified bearing stamped with a date of manufacture as 1956. The equipment it was matched too was undoubtedly long gone.

Read More